Shipping & Cancellation Policy

At AFM SOLAR SYSTEM PRIVATE LIMITED , we strive to provide a seamless experience for our customers. This Cancellation and Refund Policy outlines the terms and conditions for canceling orders and requesting refunds. By using our platform, you agree to the terms specified below.

📦 Shipping Policy

Effective Date: 11-04-2025
Website: www.solarmartindia.com

At Solar Mart, we are committed to delivering your products in a timely and secure manner. Since we operate as a multi-vendor marketplace, shipping timelines and methods may vary depending on the vendor, product type, and delivery location.

🚚 1. Shipping Partners

We and our registered vendors work with reliable logistics partners to ensure safe and timely delivery of your products.

📍 2. Shipping Locations

We currently offer shipping across India. International shipping is not available at the moment.

🕒 3. Shipping Timeframes

• Processing Time: Most vendors process and dispatch orders within 1–3 business days.
• Delivery Time: Typically, orders are delivered within 3–10 business days depending on your location and the vendor’s warehouse.

Note: Delays may occur during holidays, festivals, or due to unforeseen logistics issues.

💰 4. Shipping Charges

• Shipping charges (if any) will be calculated and displayed during checkout.
• Some vendors may offer free shipping on select products or order values.

📦 5. Order Tracking

Once your order is shipped, a tracking ID will be shared via email or SMS. You can also track your orders from the “My Orders” section in your Solar Mart account.

🔁 6. Split Shipments

If you purchase from multiple vendors, your order may be split into multiple shipments with different delivery times.

❗ 7. Delivery Issues

If your order is delayed, damaged, or lost, please contact our support team at
📞 +91 7507695758
We will coordinate with the vendor and logistics partner to resolve the issue promptly.

🧾 8. Vendor Responsibility

Each vendor is responsible for the packaging, shipping, and handling of their respective products. Solar Mart monitors vendor performance to ensure a smooth customer experience.

🙏 Thank You!

We appreciate your trust in Solar Mart and strive to ensure a hassle-free shipping experience for all our customers.

Cancellation Policy

1.1 Order Cancellation by Customers

• Before Shipment:
  Customers may cancel their order before it is shipped by contacting the vendor directly through the platform or reaching out to our support team.
• After Shipment:
  Once the order has been shipped, cancellations are not allowed. However, you may initiate a return or refund request, subject to the vendor’s policies.

1.2 Order Cancellation by Vendors

Vendors reserve the right to cancel an order due to:

• Unavailability of stock.
• Incomplete or inaccurate customer information.
• Other unforeseen circumstances.

In such cases, the customer will be notified, and a full refund will be issued promptly.

2. Refund Policy

2.1 Refund Eligibility

Refunds are applicable under the following conditions:

• The order is canceled before shipment.
• The product received is damaged, defective, or significantly different from the description.
• The service provided does not meet the agreed terms.

2.2 Non-Refundable Items

Certain items or services may not be eligible for refunds, including but not limited to:

• Custom or personalized products.
• Services that have already been rendered.
• Products marked as non-refundable at the time of purchase.

2.3 Refund Process

• Request Initiation: Submit a refund request through the platform or contact our support team with order details and proof of issue (e.g., photos of damaged products).
• Verification: The vendor will review the request and approve or deny it based on the eligibility criteria.
• Refund Issuance: Approved refunds will be processed within [X] business days and credited back to the original payment method.

3. Returns and Replacements

• If eligible for a return or replacement, the customer must ship the product back to the vendor in its original packaging and condition.
• The cost of return shipping may be covered by the vendor if the return is due to damage or defect.

4. Disputes and Resolutions

In case of disputes regarding cancellations or refunds, customers may escalate the issue to our support team. We will mediate between the customer and vendor to ensure a fair resolution.