Refund and Returns Policy

At AFM SOLAR SYSTEM PRIVATE LIMITED customer satisfaction is our priority. This Refund and Return Policy outlines the conditions under which products can be returned, and refunds can be issued. By using our platform, you agree to comply with this policy.

1. Return Policy

1.1 Eligibility for Returns

You may request a return under the following conditions:

• • • The product is defective, damaged, or not as described.
  • • The product is unused and in its original packaging with all tags and accessories intact.
  • The return request is initiated within 7 days of delivery.

1.2 Non-Returnable Items

The following items are not eligible for returns:

• • • Customized or personalized products.
  • • Products marked as “non-returnable” at the time of purchase.
  • Items damaged due to misuse or mishandling by the customer.

1.3 Return Process

1. 1. 1. Initiate a Request: Contact us or the vendor directly through the platform with your order details and reason for return.
   1. 1. Provide Evidence: Include photos or videos to demonstrate the issue (e.g., damage or defect).
   1. 1. Approval: Once your request is approved, you will receive return instructions, including the return address.
   1. Ship the Product: Send the product back in its original packaging. Keep the shipping receipt as proof.

1.4 Return Timeline
If the return is approved return will processed within 7-10 Days.

2. Refund Policy

2.1 Eligibility for Refunds

Refunds are applicable in the following scenarios:

• • • The returned product meets the return eligibility criteria.
  • • The order is canceled before shipment.
  • The product is out of stock or unavailable, and the order cannot be fulfilled.

2.2 Non-Refundable Scenarios

Refunds will not be issued for:

• • • Items marked as “non-refundable” at the time of purchase.
  • • Products returned without prior approval.
  • Returns initiated after the specified return window.

2.3 Refund Process

1. 1. 1. Verification: Once the returned product is received, it will be inspected for compliance with return eligibility criteria.
   1. 1. Approval: If approved, the refund will be processed within 7 business days.
   1. Payment Method: Refunds will be credited to the original payment method. Processing times may vary depending on your payment provider.

2.4 Refund Timeline

If the refund is approved refund will processed within 5-7 Days.

3. Replacement Policy

If eligible, you may opt for a replacement instead of a refund. Replacements are subject to stock availability and will be processed upon receiving the returned item.

4. Shipping Costs

• • • For Eligible Returns: Return shipping costs will be covered by the vendor if the return is due to a defect, damage, or error on their part.
  • For Ineligible Returns: Customers are responsible for return shipping costs if the return is due to personal preferences or other non-qualifying reasons.

5. Dispute Resolution

If you encounter any issues with returns or refunds, please contact our support team. We will mediate between you and the vendor to resolve the matter promptly and fairly.