Shipping Policy

At AFM SOLAR SYSTEM PRIVATE LIMITED, we strive to provide a seamless experience for our customers. This Cancellation and Refund Policy outlines the terms and conditions for canceling orders and requesting refunds. By using our platform, you agree to the terms specified below.

Shipping Policy

Effective Date: 11-04-2025
Website: www.solarmartindia.com

At Solar Mart, we are committed to delivering your products in a timely and secure manner. Since we operate as a multi-vendor marketplace, shipping timelines and methods may vary depending on the vendor, product type, and delivery location.

1. Shipping Partners

We and our registered vendors work with reliable logistics partners to ensure safe and timely delivery of your products.

2. Shipping Locations

We currently offer shipping across India. International shipping is not available at the moment.

3. Shipping Timeframes

• Processing Time: Most vendors process and dispatch orders within 1–3 business days.
• Delivery Time: Typically, orders are delivered within 3–10 business days depending on your location and the vendor’s warehouse.

Note: Delays may occur during holidays, festivals, or due to unforeseen logistics issues.

4. Shipping Charges

Shipping charges (if any) will be calculated and displayed during checkout. Some vendors may offer free shipping on select products or order values.

5. Order Tracking

Once your order is shipped, a tracking ID will be shared via email or SMS. You can also track your orders from the “My Orders” section in your Solar Mart account.

6. Split Shipments

If you purchase from multiple vendors, your order may be split into multiple shipments with different delivery times.

7. Delivery Issues

If your order is delayed, damaged, or lost, please contact our support team at ? +91 7507695758. We will coordinate with the vendor and logistics partner to resolve the issue promptly.

8. Vendor Responsibility

Each vendor is responsible for the packaging, shipping, and handling of their respective products. Solar Mart monitors vendor performance to ensure a smooth customer experience.

Thank you! We appreciate your trust in Solar Mart and strive to ensure a hassle-free shipping experience for all our customers.